Delivery & Returns

Shipping Policy

Delivery Time
Our commitment to delivering high-quality products means we handle every order with great care. At present, we have a processing time of 1-5 Business days & we aim to deliver your order within an average timeframe of 7 to 12 business days.

Please note that these delivery times are estimates only and may vary depending on your location and current circumstances.

Delays Due to Unexpected Demand
We would like to emphasise that delivery times may vary due to unexpected surges in demand that can arise suddenly. While we always strive to deliver your order as quickly as possible, there may be periods when demand for our products increases significantly, potentially leading to delays. We ask for your understanding during such times and assure you that we will do everything we can to minimise any delays.

Shipping Service
We use Royal Mail, a reputable national shipping company, to ensure that your order is delivered to you safely and reliably. With Royal Mail, you can expect excellent service and real-time tracking information to follow the progress of your shipment.

Extras
To enhance your shopping experience, we also offer:

  • Free Shipping: We always offer free shipping for alles orders placed.
  • Insured Shipping: If you need your order urgently with insurance, we offer insured shipping for an additional cost.
  • Customer Service: Our dedicated customer service team is always available to answer your questions and address any concerns you may have.

We appreciate your trust in us and strive to provide you with the best possible service. If you have any further questions about our shipping policy, please feel free to contact us. Thank you for choosing us for your purchases!

Returns Policy

You may request a return within 14 days of receiving your order, as long as the item is unused, undamaged, and in its original packaging, including all parts and components.

If the product is faulty or not as described, please contact us immediately. In these cases, we will cover return shipping and provide a suitable solution, which may include a repair, replacement, or full refund, in accordance with UK consumer law.

For change-of-mind returns, customers are responsible for return shipping costs to our international warehouse. A 15% restocking fee will be deducted from the refund, covering handling, inspection, and repackaging once your return arrives at our facility.

We strongly recommend reviewing sizing information and product details carefully before placing your order to avoid unnecessary return costs.

Return Instructions

To initiate a return, please email info@whitmorelondon.uk with the following information:

  • Order number
  • Reason for return (change of mind, incorrect size, faulty item, etc.)
  • Clear photos of any damage (if applicable)
  • Your full name
  • Your address and contact details

Once we receive your request, we will provide the correct return address and instructions. Please do not send returns to the sender’s address, as this is not our returns facility. Our returns processing centre is based in China, and return instructions will be provided once your request is approved.

For change-of-mind returns, customers are responsible for arranging their own return shipping using a trackable method to ensure safe delivery. Return shipping costs vary depending on parcel size, weight, and courier, and typically range from £30–£55 per item.

Conditions for returns

  • Items must be unused, undamaged, and returned in their original condition, including all packaging and components.
  • Hygiene-sensitive items (e.g., certain apparel or personal items) must be unworn and unused.
  • We reserve the right to reject returns that show signs of misuse, wear, or intentional damage.
  • Faulty or incorrect items will be assessed individually, and we will provide a solution in line with the Consumer Rights Act 2015.

Order Cancellations & In-Transit Shipments

If you wish to cancel your order, please contact us as soon as possible at info@whitmorelondon.uk. We will do our best to accommodate your request, provided the order has not yet entered fulfilment or been dispatched.

  • Orders may only be cancelled within 24 hours of placing them. After this window, we cannot guarantee cancellation, as your parcel may already be processed or awaiting shipment.
  • If we can manually stop a late-stage order, a £3.95 cancellation fee will be deducted from your refund to cover processing and handling costs.
  • Orders that have already shipped cannot be cancelled. Once delivered, you may return them in accordance with our standard Returns and Refund Policy.

Refunds

 

Once your return is received and inspected, we will notify you whether your refund has been approved or rejected.

  • If approved, your refund will be processed to your original payment method within 7 working days of receiving your return. Please note that processing times may vary depending on your bank or payment provider (usually 3–5 business days).
  • For change-of-mind returns, initial shipping costs and return postage are non-refundable. A 15% restocking fee will also be deducted from your refund.
  • For faulty or not-as-described items, we will cover return shipping and provide a full refund or replacement where appropriate.